Shipping policy

“Every HLY FRQNCY piece is created on demand to reduce overproduction and support more intentional consumption.”

Shipping Policy

Last Updated: June 2026

At HLY FRQNCY, every item is made to order specifically for you. This helps reduce waste and allows us to create unique, high-quality products on demand.

Order Processing

All orders are processed within 2–7 business days. During high-volume periods, holidays, product launches, or promotional events, processing times may be slightly longer.

Once your order has been produced and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times begin after production is complete.

United States

Standard Shipping: 3–7 business days

International Orders

Standard International Shipping: 7–21 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the products in your order.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Multiple Shipments

Because our products are produced through various fulfillment partners, items ordered together may arrive in separate packages and at different times.

International Orders & Customs

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.

HLY FRQNCY is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, HLY FRQNCY is not responsible for lost, stolen, or delayed packages.

If your package appears lost, please contact the carrier directly using your tracking information. If you need assistance, contact us at [your support email] and we will do our best to help.